Refund Policy
Refund conditions for memberships and digital products.
This Refund Policy applies to purchases and subscriptions made through Asur Labs, including access to trading signals, indicators, Expert Advisors (EAs), and other digital products.
# 1. Digital Products — General Policy Due to the instant, digital nature of our products (signals, indicators, EAs, and other software), **all sales are generally final** once access has been delivered or a download link has been provided. This is standard practice across the digital-products industry since access cannot be "returned" once granted.
# 2. Eligibility for a Refund We may consider a refund in the following circumstances: - A technical fault on our end prevented you from accessing the product you paid for, and the issue could not be resolved within a reasonable time. - You were charged in error (e.g., duplicate charge). - The product delivered materially differs from what was advertised.
Refund requests must be submitted within 2-3 days of purchase, via our [Contact Us] page, with your order details.
# 3. What Is Not Eligible for a Refund - Dissatisfaction with trading results or signal performance. Trading involves inherent risk, and no outcome is guaranteed — see our [Risk Disclaimer]. - Change of mind after accessing or downloading a product. - Failure to read product descriptions or requirements prior to purchase. - Subscription periods already used or partially used, beyond what applicable law requires.
# 4. Subscription Cancellations You may cancel an active subscription at any time to stop future billing. Cancelling does not automatically trigger a refund for the current billing period unless required by law or covered under Section 2 above.
# 5. How to Request a Refund 1. Contact us via our [Contact Us] page with your order/transaction ID. 2. Describe the issue and, where applicable, provide supporting evidence (e.g., screenshots of a technical fault). 3. Our team will review your request and respond within 5-7 business days.
# 6. Chargebacks We encourage you to contact us directly before filing a chargeback with your payment provider. Unresolved disputes may result in suspension of access to our Services.
# 7. Changes to This Policy We may update this Refund Policy from time to time. The version in effect at the time of your purchase will apply to that transaction.
# 8. Contact For refund requests or questions, please reach out via our [Contact Us] page.