Frequently Asked Questions

Create an account, choose a plan from your dashboard and submit your Binance payment transaction ID.

Members receive Entry, Stop Loss and TP1. TP2 and TP3 remain visible as VIP upgrade opportunities.

VIP users receive TP1, TP2, TP3 and complete trade-management updates including BE, trailing and close instructions.

* What does Asur Labs do?
We're a research and technology company focused on financial markets. We develop trading strategies, market signals, and software tools — including Meta Trader indicators and Expert Advisors — primarily through our trading division, SDYKA.

* Is Asur Labs a broker?
No. We are not a broker, and we do not hold or manage client funds. We provide research, signals, and tools that you use with your own broker account.

* Which markets do you cover?
Our research covers major and minor forex pairs, metals such as gold (XAUUSD), and other instruments depending on the product. Specific coverage is listed on each product page.

* How are your trading signals generated?
Signals are produced through a structured research and analysis process, combining technical analysis, defined risk parameters, and — for automated tools — backtested rule sets. Full methodology details vary by product.

* Do you guarantee profits?
No. No trading signal, tool, or strategy can guarantee profit. Trading involves risk, and past performance does not predict future results. Please read our Risk Disclaimer in full before using any of our products.

* What is an Expert Advisor (EA)?
An EA is an automated trading program that runs on the MetaTrader platform and executes trades based on a predefined strategy, without requiring manual entry for every trade.

* Can I use your tools with any broker?
Most of our tools are broker-agnostic and work on any MT4/MT5 platform, though execution quality (spreads, slippage) can vary by broker. We'll note any broker-specific requirements on the relevant product page.

* How do I subscribe to a signal service or purchase a tool?
[Details to be added once the subscription/purchase flow is finalized.]

* What is your refund policy?
Please see our full [Refund Policy](#) page for eligibility and process details.

* Can I cancel my subscription anytime?
[Details to be added based on final subscription terms.]

* How do I get help if something isn't working?
Reach out through our [Contact] page or support channel, and our team will help you troubleshoot.

* Where can I report a bug or suggest a feature?
We welcome feedback — use the support contact listed on our Contact Us page.

• Didn't find your answer here? [Contact us] directly and we'll help.